Allergan Norden AB

Allergan Aesthetics provides products to a huge variety of customers who are not seen by Allergan representatives. As part of our customer centric vision, we would like to create new and innovative ways to work with strong partnerships with our customers. Allergan is therefore now looking for a profile with solid strategic commercial understanding to develop, recommend and deliver initiatives to maximize the impact and efficiency of sales resources for Allergan Aesthetics Nordics for the position Associate Director business Excellence.

This role will be a key member of the Nordic Leadership Team, and you will be responsible for mentoring and managing the Business Excellence Analyst and Customer Service team. You will also liaise with Regional and International Business Excellence. 

The Associate Director Business Excellence will work closely with General Manager Nordics and the management team to ensure effective communication and adoption of best practice and processes to enable optimal deployment of sales resources. The position is located in Stockholm.

Key Duties & Responsibilities

Segmentation/Targeting and Territory Optimization   

• Research, develop and define the business strategy to profile, segment and target Allergan’s customers. Managing the implementation of projects, identifying and communicating best practice and measuring success of approaches.
• Work with Sales Managers and GM to set direction for sales management that will ensure salesforce effort is targeted to highest value customers, aligned with business strategy.
• Assess impact of new sales processes and the value of deploying sales team.
• Develop the key metrics that are used to track sales team performance across the business working with BI and CRM teams.
• Maintain familiarity with current trends in salesforce deployment for the Aesthetics industry including understanding of how different models can deliver key business objectives.

Country Sales Operations

• Lead and develop Customer Service team and Business Excellence Analyst to ensure they support delivery of business strategy.
• Lead the implementation of significant CRM and BI projects, working with relevant team members to ensure ongoing adoption and effectiveness of initiatives is delivered.
• Drive accurate and timely reporting by CRM/BI ensuring effective working processes are in place to meet requirements of all business units.
• Implementing new systems to digitalize Customer Service and create a modern proactive customer experience.

Previous Experience

• University degree or equivalent, further qualification an advantage.
• Solid commercial understanding from senior sales management position.
• Experience in sales intelligence / salesforce effectiveness / operation / analytics preferably within a FMCG Company in combination with experience from Pharmaceutical or Healthcare company.
• Experience from modernizing and digitalization of customer support.
• Experience from multiple stakeholders management and cross-functional ways of working.
• Analytical skills – BI/Analytics/market research.

Personal profile

• Strong commercial acumen.
• Strategic thinking and ability to strive towards business strategies.
• Demonstrated high level of analytical skills.
• Excellent all-round communication skills (1:1, verbal, written and presentations) in both Swedish and English.
• Trustworthy change-leader.
• Ability to stay close to trends and identify insights from customers and the broader market.
• Ability to work well in a team environment, multi-functional collaboration.