Business Operations Manager

At Ankorstore, we don’t want to live in a world where the only option for shopping would be Amazon. We believe local independent retailers are the heart and soul of the neighbourhoods we live in, and we are convinced they can thrive with a little help. That is why we have built a marketplace connecting the most authentic European brands to thousands of independent retailers. We are proud to every day serve these amazing entrepreneurs who are making our life enjoyable. Read more at

About your role:

  • Reporting to the General Manager, you will be acting as a central team-member within the local team to build new plays and help your market grow.
  • From training to tools to reportings to payouts, if it’s used by the Commercial Team, that means you built it.
  • But it’s dangerous to go alone, so you’ll be backed by the central team to help you create new processes and adapt existing ones to your market.
  • In fact, you will be the voice of the Central Team to your market, as well as the voice of your market to the Central Team.

Your missions will include, but not limited to:

  • Adapt central processes to your market
  • Work with the Central Team to build the perfect reportings for your local teams
  • Work with the Central Team to adapt the CRM to your market specificities, and if needed, create pirate processes to get around issues they won’t be able to fix
  • Work with the Sales Enablement Team to provide the best possible trainings
  • Help assess and define the proper Sales & Success infrastructure for your country
  • Help assess and define the proper Sales & Success infrastructure to scale our efforts
  • Collaborate cross-functionally with our growth and Sales teams (pipelines, workflows, automations, quotas, books, territories). Their objectives are your objectives.
  • Work with Lead Gen to optimize the whole funnel of Brand Acquisition
  • Work with Brand Success to ensure the highest LTV for our best brands
  • Work with Retailer Success to develop our retailer acquisition and retention
  • Work with product to automate what can’t be done by your team
  • Set the metrics to measure channel effectiveness and optimize efforts to prioritize resources
  • Analyze data to track our efforts and manage dashboards/reports to track team KPIs (CES score, Conversion)
  • Follow the commercial performance and work with heads of departments to improve processes

The experience we require:

  • At least 2-5 years of experience in Sales Ops / Growth / Support / Ops with a proven track record of scaling processes throughout a company
  • Having worked on International & Crossborder questions

The 5 most important qualities to succeed in this role:

  • You are Fluent in English
  • You have a deep understanding of Sales tools and CRMs (Salesforce, Hubspot, Pipedrive)
  • You have worked with Field Sales and Success Teams
  • You love to automate things, but you also know when to do things that don’t scale
  • You’re very analytical (excellent excel/sheet skills are a minimum requirement)

Other skills that would add value:

  • Knowledge of SQL is strongly preferred (or you’ll learn it with us)
  • Coding skills are appreciated (at least HTML, JS and Google App Script)

Benefits & location:

  • Working with a very ambitious & mission driven team backed by powerful VCs (Index Ventures, GFC, Alven, Aglae)
  • Location can be anywhere
  • Work from Home can be an option for this role
  • Competitive package


Vid ytterligare frågor, kontakta oss:

William Hagberg
Talent Acquisition Consultant
+46 735 29 19 95