Pierce AB - Pioneers In Ecommerce

Quality Assurance Manager

Pierce is a leading European e-commerce company selling motorcycle and snowmobile gear, parts, accessories and streetwear to passionate customers through our online stores 24MX, XLMOTO, and Sledstore. Pierce offer an extensive assortment of strong, well-known external brands and popular private brands at competitive prices for all types of riders, beginners to experienced whether they prefer riding offroad, onroad, or on snow.Thanks to a well-invested technology and operational set-up, their customers benefit from a best-in-class site experience, customer service in local language, reliable deliveries and easy returns.Headquartered in Stockholm, Pierce has a local online presence in 16 European markets and a highly diverse talent base of over 400 employees across 5 offices in Sweden, Spain, and Poland. Pierce has grown rapidly since the start 2008 to reach SEK 1.5 billion of revenues in 2020 and a base of over 1,100,000 active customers across Europe.

We are looking for an accomplished Quality Assurance Manager to lead the Quality Assurance function at Pierce. You will be responsible for the development and establishment of standards and the compliance on quality, performance, and regulatory requirements for Pierce’s private consumer brands. You have the overall responsibility to ensure customer satisfaction and successful adherence to consumer product safety requirements.

You will be a part of the Category & Sourcing organization and lead a small team of Product and Quality Engineers. You will report to the Head of Product Development.

This is a key role and a great opportunity for someone who wants to be a part of a fast growing and leading European e-commerce company, pioneering the industry.

Responsibilities

  • Responsible for the development and establishment of standards and the compliance on quality, performance, reliability, relevant safety, and regulatory requirements.
  • Implement and apply quality systems throughout the product life cycle on all products.
  • Drive scalable business solutions on product development and quality monitoring processes.
  • Responsible to gather, analyze and communicate updates of standards and laws (chemicals, CE, REACH, Quality standards) as well as capture possible infringements of private brands products.
  • Responsible for risk assessment to identify quality risks and set up control plans to address them.
  • Responsible for consumer rating and reviews on products and proactively work with all stakeholders to resolve any complaints as well as set up claim’s reports and recall processes.
  • Responsible for environmentally reporting and statistics, including validate related fees.
  • Responsible for the procedure of supplier audits, for the overall standards on the ground factory monitoring programs and to review and analyze received audit reports.
  • Follow up on implementation of corrective actions in line with the CSR strategy for suppliers and products.
  • Serve as main point of contact to coordinate product quality related issues.
  • Manage product non conformances, the reported claims process and product recall.
  • Manage a team of direct reports (performance review, coaching, training, and development).
  • Contribute to the Private Brand growth by increase the number of products launched in time.
  • Adapt to new processes and way of working in transitional environment and pro-actively seek information or training to learn as well as participate in dedicated projects.

Who we are looking for

  • High analytical and problem-solving skills, ability to deep dive into data to identify root causes.
  • Solution oriented, target driven and keeps focus under pressure.
  • Self-organizing, structured, ability to analyze and define issues for improving processes.
  • Strong professional integrity and ethics in relation to suppliers.
  • Excellent team player, working across various functions with good communication ability.
  • Team management and good leadership skills.

Education

  • Bachelor’s degree in science, engineering, or related discipline.
  • At least +10 years experience with consumer product quality requirements and regulations, testing and compliance strategies as well as supplier relations within retail/e-tail.

Key Generic Competencies

  • Customer focus: acts with (external & internal) customers in mind; gets first-hand customer information and uses it for improvements in products and services.
  • Business acumen: is aware of how strategies and tactics work in the marketplace and drive commercial performance.
  • Cross-cultural sensitivity: understands and can empathize with differences in people and cultures; respects differences.
  • Cross-cultural agility: understands the need for flexibility; is willing to start something and make adjustments along the way; engages in-country locals in dialogue about how to get things done.
  • Action oriented: enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning.
  • Learning on the fly: learns quickly when facing new problems; open to change (stop-start-continue), experiments and will try anything to find solutions; quickly grasps the essence and the underlying structure of anything.
  • English: fluent.
  • Building effective teams: fosters open dialogue; creates strong morale and spirit in his/her team; creates a feeling of belonging in the team.

Kontakt

Vid ytterligare frågor, kontakta oss:

Eva Danling
Consultant
+46 761 68 17 11
Mail