Verified Global AB

Customer Success Manager

Verified's adventure began in 2012, based on new innovation and the utilization of existing technology like the Swedish BankID. After continuous development focusing on the advancement of customer requirements and services, Verified Norway launched at the end of 2014. Today Verified is one of the market leaders in the Nordic region, with operations in Sweden, Norway, Denmark and Finland.Today, Verified offer a complete product portfolio in digital signature and identification with over 2,000 customers in Nordic countriesVerified is truly unique in our passion for perfection. The team and platform are characterized by a high technical competence and a modern technical stack, allowing for the continuous development and improvement of our product in order to continually exceed our customers' expectations.The Verified team consists of committed people with high interdisciplinary expertise in IT, sales, communication and compliance.The platform supports BankID (SE), BankID (NO), NemID (DK) and FTN (FI), as well as a range of services from leading data providers like NETS, Bisnode, Experian, UC, Brønnøysundregistrene.Verified is a complete e-signature service, providing stand-alone services in addition to selling BankIDs and delivering BankID user site certificates.

We are looking for a proactive and communicative Customer Success Manager!

As a Customer Success Manager, you will be responsible for a portfolio of accounts and its financial performance. This means you will own the customer journey from onboarding through renewal and upsell of customer’s account.

You will act as the voice of the customer as we develop new features and products that will satisfy our customer base. This role will report to the Head of Customer Success in Stockholm, Sweden.

Your Key Responsibilities:

  • Own the customer relationship from onboarding, training, user-adoption to ongoing success management
  • Scale customer account growth by making logical usage recommendations based on your knowledge of the product/service and the customer’s needs
  • Leveraging client relationships, proactive recommendations as well as product knowledge to keep and expand revenue within your accounts
  • Driving customer retention by staying ahead of customer needs and offering new insights and functionality
  • Proactively identifying opportunities within your accounts to provide suggestions that will increase customer satisfaction and revenue
  • Collaborating with the Product, Engineering, Marketing and Sales teams to improve the entire customer life cycle
  • Troubleshooting and resolving issues in a timely and productive manner, identifying and implementing process improvements

Your profile:

Are you curious, eager to learn, communicative and you enjoy delivering top-notch customer experience? Then this is for you!

The ideal candidate will be a proactive problem solver with a background in sales and/or account management in the SaaS industry, with a genuine interest in technology. The Customer Success Manager collaborates cross-functionally to drive customer growth, retention, and engagement. This means experience working with external and internal stakeholders at every level of an organization is needed.

So, we believe that you:

  • Have 2-3 years of account management experience at a SaaS company
  • Have experience within org-naving, especially at the executive level
  • Are a proactive and enthusiastic approach to work
  • Are an excellent communication and negotiation skills

Extra bonus if you:

  • Have a technical account management knowledge
  • Have a previous experience at a startup

Kontakt

Vid ytterligare frågor, kontakta oss:

Simon Tännström
Talent Acquisition Consultant
+46 701 59 59 15
Mail