Confidential

Interim Head of Operations

For a European Micro Mobility provider we are searching for an Interim Head of Operations. 6 months starting asap.

Position:       Interim Head of Operations

Reporting:     Hierarchically reporting to the Country Manager and functionally to the company Global Operations Director

Position objectives:

Head of Operations will be responsible for the whole operational activities of the company’s Micro Mobility service in the region, meeting both the SLA targets stated in the contract with the City authorities and the company business plan.

Responsibilities:

·      Manage the Operations team including On-field operations, Customer Support, Workshop and Management of day-to-day relations with the City authorities.

·      Manage the service defining local culture, KPIs, objectives, and strategies.             

·      Collaborate in the design, construction, and preparation of all the required infrastructure. 

·      Maintain all the assets attached to the service.

·      Deploy organization procedures and define local procedures as needed

·      Collaborate in the definition of the organization chart, profiles, roles, objectives, and compensation plan.  

·      Analyse and develop user offer in terms of station network, service levels and communications to optimize operations and sales.

·      Manage and organize a dedicated team in the field and workshop daily (team leaders, field operators, mechanics, marketing manager…), and ensure their skills development.

·      Relations and negotiations with Unions.

·      Implement the maintenance plan for the fleet and stations.

·      Manage the relationship with technical and executive teams of the municipality. 

·      Collaborate in the definition and procurement of products, sales strategies, and customer care policies. 

·      Prepare reports and presentations with the service’s generated information and the performed activities to directors, as well as the internal and external personnel following the companies’ requirements.

·      Financial planning, forecasting and reporting

Education and experience:

·      University degree, technical or logistical training in Logistics, Transportation, Engineering.

·      At least 5 years of experience in a similar position in similar industry, e.g. transport services, logistics, or infrastructure management.

·      Experience in asset management and CMMS computer systems.

·      Excellent level in MS Office365 suite.

·      Knowledge or training in Project Management is a plus.

·      Fluent Swedish, English at business level

Competences:

·      Strong problem-solving and leadership skills.

·      Negotiation.

·      Commitment.

·      Goal oriented.

·      Capacity of deal with multiple and simultaneous projects.

·      Team player.

·      Excellent communication.

Work under pressure