The Role
We are looking for a person with a technical background to help ensure customers derive maximum value and satisfaction from our solutions. You will lead implementation projects from contract signature through configuration, onboarding and training.
This role involves guiding effective product usage, addressing challenges, and building long-term relationships for customer loyalty — ensuring long-term adoption, measurable business impact and ARR growth.
This role requires a strong business mindset combined with technical interest and understanding.
Key Responsibilities
In this role, you will:
- Lead implementation projects, including planning, configuration of our Capex software solution, onboarding and hands-on training.
- Build strong relationships with key external stakeholders such as CFOs, Heads of Capex, Controllers and operational leaders
- Identify opportunities for expansion, upselling and cross-selling
- Drive structured post-go-live adoption plans and organizational rollout
- Provide ongoing support through troubleshooting and proactive communication.
- Lead renewal processes and proactively manage commercial dialogue
- Collaborate closely with Sales, Marketing and Product colleagues to continuously improve customer outcomes
Your Background
You likely have:
- Several years of experience in Customer Success, technical support, Management Consulting and/or complex B2B SaaS environments or similar
- Experience leading customer implementations or structured client projects
- Proven ability to manage enterprise stakeholders and long-term customer relationships, to drive renewals and expansion
- Experience leveraging AI technologies and tools
- You have experience working with databases and are comfortable writing basic SQL queries
- Comfort working in Microsoft Office, especially Excel, with the ability to analyze and structure data
- Fluent in both written and spoken English and Swedish
It is considered a strong plus if you have experience working with capital-intensive industries, engaging with finance, controlling or investment functions, and have a solid understanding of financial terminology and processes.
Who You Are
- You take ownership beyond delivery and proactively look for ways to deepen customer engagement and increase the value customers get from our SaaS platform.
- You are comfortable balancing executive conversations with hands-on implementation leadership.
- You are a structured and analytical thinker who easily spots patterns and breaks down complex challenges into clear, actionable steps.
- You have a high technical interest and understanding.
- You are comfortable stepping in and taking ownership beyond your core focus when needed.
Working at Weissr
You will join a highly ambitious, collaborative and down-to-earth team with its base in Gothenburg and a global footprint. Weissr combines deep domain expertise with modern SaaS and is shaping a new category within Capex Strategy & Management.
The role is expected to be based at the Gothenburg office to enable close collaboration and knowledge sharing.
Compensation & Benefits
- Competitive fixed salary
- 30 days of vacation
- Pension, insurance and wellness allowance
- Opportunity to work in a high-growth scale-up with significant personal impact
About Monterro
Monterro is a hands-on growth investor focused on Nordic B2B software companies. By contributing capital, experience, operational expertise and networks, Monterro helps companies scale into market leaders. Monterro is headquartered in Stockholm with offices across the Nordics and a development centre in Hanoi.
Learn more at www.monterro.com
