We are looking for a communicative, customer- and tech-oriented Onboarding Manager who wants to be responsible delivering the optimal integration of products purchased by clients of Signicat. This is an opportunity to become a part of a passionate Customer Success team within an international scale-up which is growing fast across Europe.
In this position you will have an important role in the interaction with Signicat’s clients and be the first technical point of contact for the clients in the onboarding phase. You will be responsible to project manage and lead the client to successfully implementing Signicat’s products after purchase. To secure a successful implementation and onboarding you will educate customers in how to use and maximize the value of Signicat’s products in their business. You will work closely with the Customer Success team and, after a successful onboarding process, hand-over the clients to Customer Success Managers and make sure that they can continue a strong and fruitful collaboration.
You will be a part of the Customer Success organization that includes Service Desk employees, Onboarding Managers and Customer Success Managers. These are located in four Nordic countries (Norway, Sweden, Denmark and Finland), with the vast majority of the resources in Trondheim. Location for this position is Stockholm, Oslo or Copenhagen.