Signicat AB

Onboarding Manager

Signicat is a fast growing international SaaS company, owned by, Nordic Capital, with a digital identity solutions platform centered around Identity Proofing, Authentication and eSigning. The company is one of Europe’s 1000 fastest growing companies as of 2021 (Financial Times) and is originally a Norwegian company, now with strong presence in the Nordics (Stockholm, Copenhagen, Oslo, Helsinki), but also in BeNeLux, Germany, the Baltics, Iceland and Spain. With an international client base mostly focused within the financial and banking sector the company is quickly breaking new ground with a continuous organic annual revenue growth in average of +40%. Furthermore, the Signicat has recurring revenue streams with a total revenue of 750 MSEK as well as a positive EBITDA. In Addition to this the company is also gradually expanding from business acquisitions (three so far in 2021). Over the last couple of years the main focus has been on fortifying their market leading position in the Nordics but are now looking to gradually establish the company as a leading international actor.

We are looking for a communicative, customer- and tech-oriented Onboarding Manager who wants to be responsible delivering the optimal integration of products purchased by clients of Signicat. This is an opportunity to become a part of a passionate Customer Success team within an international scale-up which is growing fast across Europe.

In this position you will have an important role in the interaction with Signicat’s clients and be the first technical point of contact for the clients in the onboarding phase. You will be responsible to project manage and lead the client to successfully implementing Signicat’s products after purchase. To secure a successful implementation and onboarding you will educate customers in how to use and maximize the value of Signicat’s products in their business. You will work closely with the Customer Success team and, after a successful onboarding process, hand-over the clients to Customer Success Managers and make sure that they can continue a strong and fruitful collaboration.

You will be a part of the Customer Success organization that includes Service Desk employees, Onboarding Managers and Customer Success Managers. These are located in four Nordic countries (Norway, Sweden, Denmark and Finland), with the vast majority of the resources in Trondheim. Location for this position is Stockholm, Oslo or Copenhagen.

Responsibilities:

  • Leading clients to successfully implementing products they have purchased.
  • Scheduling onboarding actions together with clients.
  • Following up after the onboarding is completed and ensuring successful hand-over to the Customer Success Manager.
  • Acting as the first technical point of contact for the client in the onboarding phase.
  • Advising clients on best practices and configuration options.
  • Making recommendations on improving onboarding processes.

Experience:

  • Preferably a bachelor’s or master’s degree in IT or Business Administration.
  • 1-5 years’ experience from working in Customer Support or in a client facing position from fast growing SaaS company.
  • Good understanding of IT and technology.
  • Ability to handle multiple projects simultaneously.
  • Fluent in English and at least one Scandinavian language or one of the other Continental European German languages, with good oral and written skills.

Personality:

  • Has a customer-oriented attitude and can represent Signicat in a professional way.  
  • Is accurate, efficient, and trustworthy.
  • Can work in a structured and goal-oriented manner.
  • Likes challenges and can solve them.
  • Takes responsibility and is self-motivated.
  • Works well with other people, is positive and flexible

Kontakt

Vid ytterligare frågor, kontakta oss:

Siri Hågefalk
Executive Search Consultant
+46 763 26 56 11
Mail
Frida Hamark
Senior Search Associate
+46 735 29 06 78
Mail