Hult EF Corporate Education

Customer Success Manager

At Hult EF Corporate Education (Hult EF), we believe in the power of people – to inspire, innovate, and positively impact their teams, organizations and societies. We are learning experts specialized in delivering immersive programs focused on the most critical business skills. Since we started, we’ve partnered with over 2500 companies, equipping them with the skills they need now and in the future.

Are you a highly-organized, customer-driven individual who can uncover the stories behind the data and deliver excellence through running projects to implement global language training programs for companies? Can you help our clients unlock the benefits of having English language fluency as a strategic asset for their global success?

As a successful Customer Success Manager, you will be a project manager, analyst, internal communication specialist for both our most valuable clients and a very successful sales team. You will be responsible for the delivery and success of our projects with our clients. You will also play a vital role in our wider organization in operation matters.

You will be measured against clear KPIs, such as result of training programs, client satisfaction and renewal rates.

Your responsibilities will include:

  • Set up and implement client learning programs that may involve hundreds or thousands of learners together with Account Managers
  • Work closely with clients or potential clients to set clear KPIs, success criteria, deliverables etc
  • Report to clients on success of learning programs in order to drive results, achieve renewals and assist in growing the accounts
  • Regularly monitor learning KPIs and account plans to ensure timely renewals
  • Identify actions for continuous improvement of clients’ learning results
  • Foresee and react to problems rapidly with creative solutions
  • Build and maintain client loyalty, satisfaction and success
  • Contribute to best practice for all CS teams to ensure successful design and delivery of language training
  • Provide project management skills and support to Sales teams

To be a successful Customer Success Manager, you will be somebody with:

  • A Bachelor degree holder or equivalent
  • Minimum 2 years relevant working experience
  • A logical and analytical mind who enjoys working with Ms Excel, data and reporting
  • Ability to interpret/analyze data, draw conclusions and construct a clear narrative
  • Excellent communication skills, are able comfortable with presentations and relationship building
  • Excellent project management skills and ability to organize multiple task and on top of your deadlines
  • Clients in focus (previous experience in a client facing role will be beneficial)
  • Ability to evaluate, prioritize and effectively manage requests from internal and external stakeholders
  • Passion about client success and buyer satisfaction
  • A commercial mind and strong business acumen
  • Excellent language skills in English and Swedish

To thrive at Hult EF, you will be:

  • Proactive, with a strong entrepreneurial spirit and ideas to put forward
  • Able to perform in a fast-paced and pressured environment
  • Decisive and able to take calculated risks when necessary
  • Passionate about travel, languages and cultural exchange

About us 

  • Hult EF combine the strength of Hult International Business School and EF Education First to provide companies all over the world with practical, tailored learning focused on today’s most critical business competencies. 
  • We remove barriers to international collaboration through language training; upskill employees in core business competencies through faculty-led programs; and build leadership capabilities through executive education and coaching.  
  • With campuses and offices in over 50 countries, including the beautiful Ashridge House outside London, we offer a truly global and collaborative environment. 
  • Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, parental status, identity, experience and everything else that makes you unique.

Kontakt

Vid ytterligare frågor, kontakta oss:

Lovisa Sundström
Talent Acquisition Specialist
+46 735 43 55 23
Louise Jonsson
Talent Acquisition Consultant & Coach
+46 739 46 86 44