Inurba Mobility

Service Manager

Inurba Mobility: the new global brand for the CityBike Global group. The Moventia Group created its micro mobility division in 2014 under the name of Citybike Global. Six years later, after private equity fund Sherpa Capital became a shareholder, it has consolidated its position as an independent company that will continue to operate as it has until now in international markets under the Inurba Mobility brand. Operating public transport systems forms part of our DNA. This brand switch is a strategic step that seeks to further strengthen the project in response to its rapid international growth thanks to an excellent human team led by Jordi Cabañas, CEO of the company since day one. Inurba Mobility is a European leading operator of tendered micro-mobility services specialized in public bike sharing systems. With an excellent and recognized track record in operating concessions and with an exclusive network of technology and trade partners, we offer unique micro-mobility solutions tailored to meet the needs of each city. Currently we are growing rapidly soon reaching 30 000 bikes in France, Poland, Peru, Finland and Sweden.

Service Manager

We are looking for someone who has solid experience of operationally managing a customer-oriented business and a large staff group, preferably in the areas of personnel traffic, transport, logistics or infrastructure.

You have previous experience with budget work and are used to getting into the big picture in order to drive forward and successfully reach set goals.

You will be the face of Inurba Mobility in Stockholm and collaborate closely with the city of Stockholm. You will lead a team of approx. 20 employees, where your closest employees are supervisors for workshop and operation respectively as well as customer service manager. If you have an interest in cycling, public transport or sustainable urban development, you will feel very comfortable at Inurba Mobility.

The role reports to Country Manager and functionally to the company Operations Director.

Key responsibilities.

  • During the implementation phase, acting as the Project Manager to assure a smooth service deployment.
  • Collaborate in the design, construction, and preparation of all the required infrastructure. 
  • Maintain all the assets attached to the service.
  • Defining local culture, KPIs, objectives, procedures and strategies.             
  • Assure implementation of QHS policies and regulations.
  • Collaborate in the definition of the organization chart, profiles, roles, objectives, and compensation plan.  
  • Analyse and develop user offer in terms of station network, service levels and communications to optimize operations and sales.
  • Manage and organize a dedicated team that consists of a Workshop Manager, On field Manager and Customer Service Manager.
  • Relations and negotiations with Unions.
  • Implement the maintenance plan for the bike fleet and stations.
  • Manage the relationship with technical and executive teams of the municipality. 
  • Collaborate in the definition and procurement of products, sales strategies, and customer care policies. 
  • Prepare reports and presentations with the service’s generated information and the performed activities to both internal and external parts.
  • Financial planning, forecasting and reporting.

Relevant experience / Qualifications.

·      University degree, technical or logistical training in Logistics, Transportation, Engineering.

·      At least 5 years of experience in a similar position in similar industry, e.g. transport services, logistics, or infrastructure management.

·      Experience in asset management and CMMS computer systems.

·      Excellent level in MS Office365 suite.

·      Fluent Swedish, English at business level.

Personality.

·      Strong problem-solving and leadership skills.

·      Strong negotiator.

·      Higly committed.

·      Goal oriented.

·      Capacity to deal with multiple and simultaneous projects.

·      True team player.

·      Excellent communicator.

·      Ability to work under pressure.

Kontakt

Vid ytterligare frågor, kontakta oss:

Jessica Abril Hosk
Executive Search Consultant
+46 723 01 01 94
Menal Suliman
Senior Search Associate
+46 736 19 85 15