Head of Commercial Operations

Permobil is a globally leading provider of advanced mobility and seating rehab solutions, with a strong dedication to improve the quality of life for its users. The company’s strong portfolio of brands, competitive product offering, innovation capabilities and leading market positions provide a strong base to capture additional growth, both in existing and new markets. Our products are available today in 70 countries on four continents. Our turnover is more than 3 billion SEK, we have approximately 1400 employees. Since 2013, Permobil is a part of Investor AB. 

Permobil is now looking for an experienced manager for the role as Head of Commercial Operations in Business Region EMEA. This position will be fundamental for the continued success of Permobil’s business in Europe and will be part of the management team for the region.

The Role

  • Create a customer oriented organization with outstanding business mind-set and high degree of customer knowledge
  • Lead the entire Commercial Operation’s organization that consists of approximately 80 employees in 8 countries
  • Build a Commercial Operations management team with 5-7 direct reporting
  • Full cost-center responsibility for the region
  • Professionalize the Customer Service and consolidate into regional hubs and shared service, optimize order-to-invoice tools and processes, provide 1st line customer service in local language and handshake 3rd line technical support from the respective Business Units
  • Daily measuring measure KPIs and follow customer satisfaction externally
  • Clarify internal processes with a high portion of lean thinking and practices, and work with internal SLA’s to our business unit entities and measure our customer satisfaction externally
  • Be a part of the EMEA’s management team and directly report to President Business Region EMEA
  • Strengthening our ‘one face to customer’ idea in the countries taking orders, questions and represent the entire group. Backing up our front-end sales force with excellent back-office support


  • At least 10 years of relevant working experience, focus on change management and/or digitalization of industrial processes
  • Minimum 5 years management experience with more than 20 people (managing managers preferred)
  • University degree in engineering appreciated
  • Experience from a company with production, customer service and/or customer logistics
  • International work experience, either abroad or in an international organization
  • Highly knowledgeable in stakeholder management. 


  • Structured and effective
  • Self-starter with a “can-do” attitude
  • Sharp communications and networking skills.
  • Result oriented
  • Strong analytical skills
  • Matured in taking decisions
  • Breaking down strategies
  • Driving the agenda with high degree of performance orientation