Do you have a solid experience in operations management? Are you also a business driven person with a proven track record in change management? Is an excellent customer experience your main focus?
The position as Nordic Customer Operations Director is a key position at Cision and part of the Nordic Management team. In the role you are expected to maintain and develop processes and structures to ensure customer success and service delivery quality. In addition, you will be expected to contribute beyond the aspects of Customer Operations in the Management Team as a general Business Leader within Cision Nordics.
Customer Operations currently consists of Support, Customer onboarding, Web Solutions, Monitoring and Research. The functions are located in Stockholm and Helsinki and consist of about 30 team-members all together. The teams deliver outstanding customer service in a professional and timely manner and is a 24/7-365 operation.