Business Analyst

Fortum is a leading clean-energy company that provides its customers with electricity, heating and cooling as well as smart solutions to improve resource efficiency. We want to engage our customers and society to join the change for a cleaner world. We employ some 9,000 professionals in the Nordic and Baltic countries, Russia, Poland and India. In 2017, our sales were EUR 4.5 billion and 61% of our electricity generation was CO2 free. Fortum's share is listed on Nasdaq Helsinki.

Fortum is a leading Nordic consumer business. We in Consumer Solutions are offering our 2.4 million customers reliable and sustainable energy, making their everyday lives easier with new technology and innovative solutions and services.

Within Fortum Consumer Solutions Division, the Business area Insuring & Securing is responsible for the value added services for retail customers. The purpose is to broaden and strengthen the customer relationships via attractive offerings such as sustainability products, price security services, insurances and payment solutions.

Insuring and securing is now strengthening the team with a Business Analyst to ensure a fact based and customer centric way of working. The main area of focus will be on the Swedish brands GötaEnergi and Fortum Sweden, but also projects across countries and business areas. The role will be part of a global team of four, and reports to Analysis Manager Caroline Heggelund, Insuring & securing.

This role gives you a unique opportunity to be a part of defining the next generation consumer business. You will get to test new ideas on our customers, and the opportunity to be a part of a high paced industry in rapid change. You will be joining an experienced team, and you will work in a lean organization with cross functional teams across the Nordics. We believe, want and expect the best of our people, and you will be involved in shaping the role yourself. Additionally, Fortum is the largest energy retail organization in the Nordics with many interesting future career opportunities for the right candidate.

The position will be based in Stockholm but expect to travel and cooperate with counterparts in our other business units in the Nordics.


As a business analyst you will support management and business units to make informed, data driven decisions, thus helping the business area attract and serve its customers in a smarter way. You will be responsible for creating insights and business value from data through close collaboration with other business areas in Fortum, as well as working closely together with the data management team to ensure data quality and availability. Furthermore, build insight on the customer base to identify the next best action and continuously improve operation and processes by following up findings and explore data.

We are working in cross functional teams with the development of Fortum’s services to customers through agile business exploration based on Lean Startup methodology and Design Thinking. You will be active in this work and communicate analysis in a precise and easy-to-understand manner for management and other decision makers. In addition, you are expected to be a contributor to other relevant projects internally.


  • Academic degree in Business, Industrial Engineering or other relevant advanced degree
  • 2-5 years of experience from the consulting industry or similar roles, with commercial analysis, segmentation and / or modeling
  • Experience with innovation and business development with the use of the Lean Startup methodology or Design Thinking
  • Experience with programming languages ​​R, Python or SQL and visualization tools like Power BI or QlikSense is an advantage, but not a requirement
  • Good written and verbal ability in English and Swedish
  • Proven track record from developing and managing relationships and networks in large organizations.


To succeed in this position, you need strong analytical skills and be a problem solver using data to create insight for decision making. It is important that you are self-driven with the ability to prioritize, while being conscientious in the work you undertake. You are an initiator who takes the lead in processes, you build good relationships, and you communicate well with your colleagues and stakeholders. As a person you are also curious and have an innovative mindset, with a desire and ability to dig into complex issues and use hypothesis testing in the process.