We provide intelligent textbooks to schools in over 100 countries on 5 continents, allowing students to learn things faster, more effectively, and teachers to help students reach their goals.
We are looking for exceptional people who want to pursue the biggest possible challenges. We need the sharpest brains, biggest hearts, and greatest drive internationally. Kognity is for those who want to take part in making the world a better place by working hard and creatively in a high-paced, fun, caring, and challenging environment.
We are looking for an exceptional VP of Customer Success to own the leadership and development of the Customer Success function at Kognity. This includes ultimate responsibility for Kognity’s portfolio of customer schools, representing +60mSEK in ARR today, and rapidly growing year-on-year. Customer Success encompasses Account Management and User Engagement teams, consisting of AM and UE Leaders, six Account Managers, two User Engagement Managers (and growing), who are based in three continents.
You have a genuine passion for Customer Success and a proven track-record working at a senior level in fast-growing SaaS organisations. You also have a deep toolbox of SaaS best practices with experience rolling these out successfully across CS teams to drive customer retention, product usage, user communities and upsell of accounts on a broad scale. You love when customers are doing well, and you feel the pain when they are not. You also have a passion for getting operationally involved with the team in the field and meeting with customers, as well as bringing back those insights to the rest of the organisation to drive customer centricity and product development.
You will report to the Chief Revenue Officer and will be part of Kognity’s Commercial Leadership Team, working closely with the leaders of Business Development, Marketing, and other commercial business areas.
Please note that we do not accept any applications through email or LinkedIn due to GDPR.
If you have any question regarding the role, please contact per mail Eric Björn; firstname.lastname@example.org