Business Analyst

Fortum is a leading clean-energy company that provides its customers with electricity, heating and cooling as well as smart solutions to improve resource efficiency. We want to engage our customers and society to join the change for a cleaner world. We employ some 9,000 professionals in the Nordic and Baltic countries, Russia, Poland and India. In 2017, our sales were EUR 4.5 billion and 61% of our electricity generation was CO2 free. Fortum's share is listed on Nasdaq Helsinki. Fortum is a leading Nordic consumer business. We in Consumer Solutions are offering our 2.4 million customers reliable and sustainable energy, making their everyday lives easier with new technology and innovative solutions and services.

About the position

We are strengthening our analysis team of Fortum Consumer Solutions with a Business Analyst, with the responsibility of commercial analysis and data driven business development. As Business Analyst you will secure a data driven and customer centric way of working in the Swedish B2B business in Fortum.

You will support the Swedish Enterprise Management Team and the business unit to make informed, data driven decisions, helping the business area attract and serve our B2B customers in a better and smarter way. You will be responsible for creating insights and business value from data through close collaboration with other business areas in Fortum, as well as working closely together with the data management team to ensure data quality and availability. You will build insight on the customer base to identify and propose the next best action and continuously improve operation and processes by following up findings and explore data.

We work in cross functional teams to develop our services through Lean Startup methodology. In these teams you will have an active role which also includes communication of analysis results and findings for decision making in a precise and easy-to-understand manner for management and for other relevant decision makers. In addition, you participate and lead other relevant strategic and operational projects and tasks within the Enterprise business area.

The role will be a part of a global team of four people and report to Customer Centricity and Analysis Manager Enterprise. The position is based in Stockholm, but expect to travel and cooperate with stakeholders in our other business units in the Nordics and Poland.


  • Higher relevant education, preferably in technology or economics, with emphasis on quantitative subjects.
  • 2-5 years of experience from the consulting industry or similar roles, with commercial analysis, segmentation and / or modeling.
  • Experience with innovation and business development with the use of the Lean Startup methodology.
  • Good written and verbal ability in English and Swedish.
  • Experience with visualization tools like Power BI and programming languages ​​R, Python or SQL is an advantage, but not a requirement.


  • Strong analytical skills and a problem solver using data to create insight for decision making.
  • Self-driven with the ability to prioritize.
  • An initiator who takes the lead in processes, build good relationships, and communicates well with your colleagues and stakeholders.
  • Curious with an innovative mindset, with a desire and ability to dig into complex issues and use hypothesis testing in the process.

The role offers you

This role gives you a unique opportunity to be a part of defining the next generation customer service. You will get to test new ideas on our customers, and the opportunity to be a part of an industry in rapid change with new technologies and conditions. The team you are joining is experienced, and you will work in a lean organization with cross functional teams across the Nordics and Poland. We believe, want and expect the best of our people, and you will be involved in shaping the role yourself. Additionally, Fortum is the largest energy retail organization in the Nordics with many interesting future career opportunities for the right candidate.