We are looking for a business oriented and likewise tech savvy Head of Customer Success who possesses a strong drive for achieving results through clearly stated KPI:s. In this position you will fully own the leadership and development of the fast growing Customer Success function at Signicat. The current Customer Success organization includes Service Desk of 7 employees (with a Team Lead), Onboarding Managers and Customer Success Managers. Collectively, this means staff responsibility for a group of 17 employees in four countries (Norway, Sweden, Denmark and Finland), with the vast majority of the resources in Trondheim. Signicat is a fast-growing SaaS company and we are looking for an experienced candidate that has been part of a similar journey before and knows how to develop and build a best in class Customer Success department. This includes ultimate responsibility for Signicat’s portfolio of existing customers rapidly growing on a yearly basis.
We are looking for someone with a genuine passion for Customer Success with a proven track-record working at a senior level in fast-growing SaaS organizations. You also have a deep toolbox of SaaS best practices with experience rolling these out successfully across CS teams to drive customer value, retention, optimizing product usage, creating strong user communities and upselling on accounts. It is also important to be able to initiate and drive strategic projects to increase efficiency through automation in close cooperation with other departments within Signicat.
You love when customers are doing well, and you feel the pain when they are not. You also have a passion for getting operationally involved with the team in the field and meeting with customers, as well as bringing back those insights to the rest of the organization to drive customer centricity and product development.
You will report to the Chief Enterprise Nordics and will be part of the Nordic Leadership Team, working closely with the leaders of Business Development, Sales, and other commercial business areas.