Primus-Silva Sweden AB

Customer Service

SILVA SWEDEN AB grundades 1933 då bröderna Björn, Alvar och Arvid Kjellström uppfann den första vätskefyllda kompassen. Några år senare, 1935, lanserades ytterligare en uppfinning och den första pannlampan – Zeiler. Än idag är kompasser, pannlampor och funktionella utomhusprodukter fortfarande i fokus för produktutveckling och innovation. SILVA har sitt huvudkontor i Stockholm, försäljningsbolag i Norge, Tyskland och UK samt distribution i Norden, Europa, Asien, Oceanien och Nordamerika.

Are you an outdoor person who loves adventure? Are you good at building relationships and are motivated by going the extra mile for the customer? Do you want to be part of an exciting growth journey? Welcome to send in your application today.

As Customer Service at Primus-Silva, you will be part of a team of eight people who handle email, chat, and incoming phone calls from customers and consumers. Your tasks will include order placement, order information, fault tracing, returns management, delivery monitoring, and answering product questions.

The role is broad, it involves supporting sellers and other colleagues when necessary to ensure the customer’s case is resolved in the best possible way. You will be a central connection point internally and have close contact with your colleagues.

 Qualifications: 

  • You have experience working with customer service, for example as a Shop Assistant or Customer Support.
  • You are fluent in German, Swedish, and English.
  • It’s considered a merit if you have experience working in a business system.
  • It’s also considered a merit if you are interested in Primus-Silva’s products and are an outdoor person. 

In this recruitment, we focus a lot on finding the right personality fit. We are looking for someone who is outgoing, service-oriented, and always prioritizes the customer. You are accurate and calm in stressful situations. We also believe that you are responsible and self-motivated in your way of working.

It’s a full-time position at Primus-Silva’s head office in Bromma with a flexible work-from-home policy.