Ingrid

Customer Success Manager

Ingrid is a leading-edge Swedish SaaS innovator transforming the e-commerce landscape with our advanced delivery solutions. From product discovery to potential consumer returns our proprietary technology elevates the end-user experience while streamlining operational workflows. Embracing a vibrant, cooperative work culture, we champion progressive thinking and acknowledge achievements with genuine enthusiasm.Ingrid was founded with a mission to create delivery experiences that fit people's lives by letting e-commerce business deliver sustainable growth and giving shoppers the power to personalize delivery and returns. The result is a better overall customer experience and greater efficiency for both the retailer and the delivery carrier. Your schedule, your life. With Ingrid, shopping just fits.

About the role

As a Customer Success Manager, you’re not just a point of contact—you’re the guiding light for your client portfolio. Reporting directly to the Head of Customer Success and based in vibrant Stockholm, you’ll be at the heart of our dynamic team, collaborating with your team mates across both Sweden and Poland.

Your role is more than just providing solutions; it’s about being a trusted advisor, a strategic thinker, and a relentless advocate for our clients. You’ll have the opportunity to deliver tailored insights and expert guidance, ensuring that each client’s unique needs are not only met but exceeded.

But it’s not just about what you do—it’s about the impact you make. You’ll be instrumental in shaping the success stories of our clients, driving innovation, and building lasting relationships. Your voice will be heard, your ideas valued, and your contributions celebrated.

  • Manage a portfolio of clients, building strong, lasting relationships.
  • Advocate for your clients, becoming their trusted advisor.
  • Oversee onboarding projects and integrations.
  • Champion client retention and growth.
  • Provide ongoing support and best-practice e-commerce advice.

 About you

  • Having +3 years experience in similar roles.
  • A seasoned pro with experience in digital leadership and management. A master of    understanding diverse clients and their unique challenges.
  • A business whiz with strategic and tactical thinking.
  • An analytical problem-solver with a creative spark.
  • A self-starter with a strong individual drive.
  • Fluent in Swedish with excellent written and verbal English.

Ready to Make a Difference?

If you’re passionate about e-commerce and thrive in a fast-paced environment, we want to hear from you! Apply now and join us in creating exceptional delivery experiences for the future of online shopping. We are accepting applications and reviewing them on a rolling basis. 

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