Funnel.io

Strategic Enterprise Account Manager

We are on a mission to empower marketers to make truly data-driven decisions so they can achieve their marketing goals.Funnel is an internationally operating company with a software as a service product for marketers and data teams. Since its founding in 2014, the Funnel team has grown to more than 300 employees across offices in Stockholm, Boston, Dublin, London, and Sydney. Funnel now serves more than 2000 businesses around the globe, helping them work smarter with data.

As a Strategic Enterprise Account Manager at Funnel, you will own a portfolio of high value and high-potential existing customers as well as find new customers within your assigned territory. The objective is to land and expand new large companies as well as maintaining an existing book of business and through expansion of usage to new business units, brands, countries and divisions grow that portfolio. You will work closely with our Strategic Customer Success Managers and the rest of the account team to identify and build the customer stakeholder relationships needed to grow their investment in Funnel.

Responsibilities

To be successful as a Strategic Enterprise Account Manager at Funnel you need to understand your customers’ business, the value Funnel can deliver and that they expect, and the complexity (for them and for Funnel) of navigating their large organizations.

Some of your responsibilities will include:

  • Owning the retention, expansion (existing team / usage) and growth (future teams /usage) strategy for each account.  
  • Responsiblity for the renewal strategy and execution, with a focus on revenue growth.
  • Identifying, mapping and planning new revenue opportunities, stakeholders and growth opportunities beyond the existing user case and organization.
  • Building and cultivating relationships with key stakeholders in the existing deployment.
  • Building and executing a yearly territory business plan
  • Creating and maintaining strategic account plans based on research and knowledge gathered when working the account.
  • Conducting customer presentations, demos and negotiations with prospect decision-makers.
  • Outbound opportunity creation.
  • Recording, documenting and tracking sales activity and customer data in CRM and other systems.
  • Close collaboration with our Customer Success, RDR, Solution Consultants, Marketing, and Partner teams.
  • Adoption and use of sales methodology, frameworks and toolkits to drive repeatable, scalable sales motions.

To be successful in this role you need to be a strong team player, with grit and drive for individual efforts whilst working effectively with your colleagues towards our ultimate team goals.

Skills & Experience

  • 7-10 years of SaaS-related Account Management and/or Sales and/or Customer Success experience. 
  • Min 5 years experience working with large enterprise accounts in the UK.
  • A proven track record of consistently hitting your sales quotas. 
  • Strong knowledge and experience of enterprise software sales. 
  • Proven ability to establish credibility and positive working relationships with customers across seniority levels and buying roles (budget holders, decision makers, C-level, etc).
  • Excellent communication skills: written, verbal, and visual.
  • You are a self-starter, not afraid to take action.
  • A team player, you have a “we before me” mentality with a focus on collaboration and humility.
  • Fluent in English; bilingual in a second language is a plus.
  • Based in Stockholm, or willing to relocate.

Due to vacation period selection process will start in mid August.