Uber Eats

Head of Enterprise

Whether it’s a sandwich, a burrito, or groceries, the Uber Eats team builds technology to connect people with what they want, when and where they want it. Our food delivery platform makes getting great food from your favorite local restaurants as easy as requesting a ride. The Uber Eats app connects you with a broad range of local restaurants and food, so you can order from the full menus of your local favorites whenever you want. We’re building Uber’s fastest growing business, spanning 180+ cities across six continents -and we’re just getting started.

The position

The Head of Enterprise is responsible for the end-to-end experience of some of Uber Eats most valuable partnerships and owning the strategy for making Uber Eats the delivery platform of choice for the enterprise group of restaurants in Sweden. From scaling newly acquired restaurant brands to developing deep strategies and partnerships, this role will be critical to the long term success of our partners and our people!

A key member of the Sweden Leadership Team, the Head of Enterprise will report directly to the General Manager and work closely with cross functional partners across the organization to drive the overall strategy and growth for Uber Eats in the region.

What You’ll Do

  • Lead a high-performing team in a fast-changing environment: Attract, motivate and develop a team of account managers. Build an incredible culture for your people with customer-obsession at the heart of everything you do.
  • Develop a winning strategy: You will be in charge of shaping the Partner Management & Enterprise strategy in the market; based on robust analysis, decide which partnerships the team should prioritize and set ambitious goals to develop those relationships which could require building cases for incremental investment, externally and internally.
  • Build meaningful relationships with top partners: We only succeed when our partners succeed, which is why you must focus on delivering exceptional growth and experience to our Enterprise partners, from leading commercial discussions to delivering sustainable, long term growth. You will work with your team to build joint business plans, solve operational problems, advance partner priorities, and scale our growth products with our partner base.
  • Commercial management: Lead commercial discussions with partners to build sustainable long-term partnerships, negotiating/re-negotiating contracts to align incentives to ensure they align with the business environment.
  • Build tools and processes: Use your analytical ability combined with operational rigor to build tools and processes that your team can use to drive forward partnership & sales KPIs.
  • Operational improvement: Drive forward operational improvement with partners to ensure that together we are delivering the best experience to Uber Eats users – whether that’s making sure they received what they ordered or they’re receiving it when they expect it.
  • Partner with internal teams: Work closely with collaborators in internal teams both locally and globally (eg. Product, Support, Operations) to solve problems and ensure that feedback is utilized in improving our product and operations.
  • Troubleshooting and resolving the unexpected: Including outages and bugs in new product roll-outs.

What You’ll Need

  • Bachelor’s Degree or equivalent, Master’s Degree a plus
  • At least 5 years of proven experience of building long-term commercial relationships, ideally across both new business generation (Sales) and customer success (Account Management)
  • Management experience from leading and developing a team
  • Strong communication/stakeholder management skills: Be able to independently own and manage cross-functional stakeholders, and leading conversations with C-level external partners
  • Data-driven decision-making mentality and sound commercial judgment. Comfortable in understanding a business through its financial information and thoughtful about overall strategic choices. Strong experience working with Google Sheets/Excel.
  • High adaptability to change and ability to execute quickly. Able to pivot promptly from long-term thinking to immediate action tactical response
  • Business fluent in Swedish and English

Who you are

  • Strategic vision: Ability to think long-term and create a roadmap for the business to scale while keeping the company’s mission and goals in focus.
  • Negotiation skills: Proficient in negotiating high-stakes deals and building partnerships with large enterprise clients that align with business objectives.
  • Analytical thinking: Capacity to make data-driven decisions, analyze complex market trends, and derive actionable insights to improve operations.
  • Leadership: Leadership skills to inspire, guide, and manage cross-functional teams, fostering collaboration and high performance.
  • Customer-centric mindset: Understanding the importance of customer satisfaction, with a keen ability to anticipate and meet the needs of enterprise clients.
  • Entrepreneurial spirit: A self-starter who is comfortable taking initiative and driving innovation within the enterprise segment.
  • Resilience: High tolerance for stress and ability to remain focused and motivated under pressure, maintaining performance during high-demand periods.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or any other protected status in line with local regulations.