The Absolut Company, Pernod Ricard

As of July 2008, The Absolut Company is a company within the Pernod Ricard group, which holds one of the most prestigious brands in the spirit sector. The head office is located in Stockholm, Sweden. 500 employees. Pernod Ricard employs 18,000 employees throughout the world.

The Absolut Company has the worldwide responsibility for the production and marketing of ABSOLUT VODKA, MALIBU, KAHLÚA, Wyborowa, Luksusowa, and Frïs.

• ABSOLUT VODKA is the world’s fourth largest premium spirits brand. Every bottle of ABSOLUT VODKA is produced in Åhus in southern Sweden.

• MALIBU is the number one coconut-flavoured rum in the world, sold in more than 150 countries.

•KAHLÚA coffee liqueur is the world leader in its category.

MAIN PURPOSE & OVERALL RESPONSIBILITY

The Service Delivery Managers (SDM) main purpose is to be responsible for IT service delivery to all sites in scope. The SDM should also act as a Change Manager for all Change Requests generated from the business, and owns the decision for a Go/No Go as well as planning of approved.

The SDM has the overall responsibility for the delivery of all operational servers from both internal and external resources involved in the daily operations, delivering SLA reports on weekly and monthly basis.

The SDM follows service-/operations oriented projects from start to finish, and controls and optimizes the investments in IT systems. The SDM should also supervise related projects, and assures a continuous development that keeps the supporting IT systems and related IT operations efficient and updated.

The SDM will also work with continuous improvements to ensure that the common technical platforms are optimized for operation with solutions/applications, and be responsible for the delivery of changes and enhancements of the overall support setup, processes and systems management.

The SDM also has a role to coordinate all ongoing operational services to build a solid and reliable platform that delivers high quality services on a daily basis. SDM should also secure that changes and new solutions adhere to existing policies and IT standards used in the VSOP Platform.

PROFILE

Key Experiences

• 5 years relevant experience of IT and service delivery.

• Good skills in project management and change management.

• Experience of requirements definition against IT-system suppliers.

• Experience of budget responsibility.

Key Competencies

• Business-oriented and a problem solver.

• Act as a team player and have the ability to network.

• Be structured and take responsibility.

• Have a flexibility and a self-going mentality.

• Be energetic and get things done – a “Doer-mentality”.

• Being change- and improvement oriented, and use creativity to improve processes and agreements.

ABOUT THE JOB

Key parameters

• Service Delivery manager for all operational services

• Change manager responsibilities

• Escalation point for all operational services delivery

• Interpreting business needs to IT based service needs and operational delivery

• Setting up appropriate resource teams when needed

• Budgeting and budget follow up of service delivery and invoicing

• Responsible for operational services follow up and reporting to line manager

• Ensures that documentation is maintained at appropriate level

• Coordination of select IT projects with other parts of TAC IT.

Key Responsibilities & Activities

• Manage all daily operational services together with all involved vendors and resources.

• Escalate issues that occurs when needed to the appropriate level.

• Ensure that Change Requests are properly verified in CAB meetings and planned/delivered accordingly.

• Budget follow up of delivered services.

• Ensure a functionally solid base platform for IT within the platform standard.

• Coordinating IT service delivery as well as processes in the daily delivery between all involved resources.

• Hold CAB meetings as well as Monthly OCM meeting where operational delivery status is presented.

• Delivery of IT competence and knowledge to the business in different projects.

• Generating delivery status reports for follow up on a monthly basis or other agreed.

Contact points (external and internal)

• Line Manager TAC IT

• Sourcing partner

• System owners

• All internal TAC/PRN departments within development projects and operations

• TAC IT staff in matters of applications, operation and joint projects

• External vendors in operational delivery

• External consultants

Product portfolio

Delivery of IT to all site in scope:

• Stockholm

• Åhus/Nöbbelöv

• Turku/Helsinki

• Köpenhamn

• Oslo

• New York

• London

• Standard Vodka and Baltics on request and when needed (has separate sourcing solutions today)

For more information please contact Linus Andersson: linus.andersson@headagent.se, 073 – 735 29 02