Travellink

Nordic CRM Campaign Specialist

Travellink is one of the leading online travel agencies in the Nordics with operations in Sweden, Norway, Denmark, Finland, Island and Poland. The company has three business lines; Leisure Travel, Corporate Travel and Conference & Event. Travellink, together with eDreams, Go Voyages, Opodo and Liligo is a part of eDreams Odigeo, one of the main distributer of online flights in the world and one of the largest European e-commerce companies. With a presence in 44 countries, the company has a human team of about 1,700 professionals. eDreams ODIGEO is listed in the Spanish Stock Market.

Travellink is looking for a Nordic CRM Campaign Specialist

This is a new role and you will have an opportunity to take a big responsibility in the biggest European Online Travel Agency

Your key responsibilities are to create profit-generating emails, reach targets according to budget as well as being able to analyse the results.

Main responsibilities:

• As a link between business and IT you will be responsible for optimizing CRM systems as well as implement new tools within your field of work

• Optimize our email marketing practices in the Nordic markets to maximize response/conversion, leveraging ECRM best practice, ensure that deliverability and email engagement is maximized to drive business revenue

• In collaboration with other CRM market managers, define and deploy targeted multichannel market contact strategies

• Create the email communications in collaboration with design team and internal clients

• Manage the CRM performance through the analysis and the interpretation of CRM KPIS key trends

• Use customer insight and through testing find opportunities to improve segmentation and targeting

• Create and maintain our multichannel contact strategy roadmap for the Nordics

Essential skills:

• Strong business orientation. Passion for customer needs, customer behaviour, marketing concepts and ability to apply to day-to-day work

• Proven track record of delivery value through email marketing/CRM management & customer’s retention techniques

• 2-3 years’ experience in managing email marketing and its associated performance

• Direct response expertise

• Excellent analytics skills enabling CRM performance management & customer insight development

• Strong investigative nature with good attention to detail

• Excellent communication skills at all levels

Personal specifications:

• You are a team player. As a member of an international team you are able to keep up a regular, close and active exchange with your international colleagues.

• You are a Pro-active problem solver

• Adaptable to change

• Good interpersonal skills

• Self-starter and autonomous

• Fluent in English and one or more of the following languages; Danish, Swedish or Norwegian.

What we offer:

We offer you a responsible and creative job in a young, sympathetic and highly motivated team. We foster creative ideas and support direct responsibility. Become part of the travel sector and get to know a growing, fascinating and attractive market. Take the challenge and start your travel at Travellink.

Önskar du veta mer? Kontakta Viktor Lundeberg, 0707655419; viktor.lundeberg@headagent.se eller Charlotte Mårdh, 0730209300 charlotte.mardh@headagent.se